Our company provides a warranty service for the products we sell, valid for the specified period starting from the date of delivery or the commencement date agreed upon by both parties.
Under conditions of proper installation, normal use, and routine maintenance, if the product fails due to manufacturing defects, material issues, or process-related problems, our company will provide repair support in accordance with our after-sales service policy.

For standard products, customized products, project-based equipment, and system integration solutions, the specific warranty period shall be governed by the sales contract, technical agreement, project acceptance documents, or any other written agreement between the parties; in the absence of special stipulations, the terms specified in the contract or accompanying documentation shall prevail.

When requesting warranty service, customers are advised to provide the product model, serial number, purchase information, or relevant supporting documentation to enable our company to promptly verify the details and initiate after-sales service.

To activate warranty repair services, please contact the dealer from whom you purchased the equipment or the national distributor in your country.

During the warranty period, any failures caused by inherent product quality issues shall be eligible for corresponding warranty services upon confirmation by our company’s technical personnel or authorized service providers. The warranty coverage primarily includes:

• Product failures caused by manufacturing defects, material defects, or assembly abnormalities;
• Imaging anomalies, display anomalies, control anomalies, communication anomalies, or system operation anomalies that occur under normal operating conditions;
• Core functionality failure, equipment failure to boot properly, or performance anomalies caused by non-human factors;
• Repair, replacement, or technical service provided for issues confirmed to be inherent quality defects of the product itself.

Our company will provide appropriate support for services such as software debugging, parameter configuration, remote assistance, user guidance, and firmware upgrades, tailored to the specific product type and project requirements.

For project-customized, industry-specific, or system-integrated equipment, the specific scope of services shall be governed by the contract provisions and project documentation.

Thank you for choosing our brand’s night-vision equipment. To safeguard your legitimate rights and interests and clearly define the scope of product warranty liability, we hereby set forth the conditions under which our night-vision equipment is not covered by warranty or where the warranty has been invalidated. In any of the following circumstances, our company shall no longer be liable for product warranty, and we reserve the right to hold that improper use may result in permanent failure of the equipment.

Product failures or damages resulting from any of the following circumstances are not covered under the free warranty; our company may, based on the specific situation, provide paid repair services:

• Damage caused by human error, improper use, unauthorized disassembly, modification, or self-repair;
• Damage caused by dropping, impact, compression, water ingress, moisture exposure, corrosion, contamination, or the entry of foreign objects;
• Failures caused by power supply abnormalities, wiring errors, voltage instability, lightning strikes, surges, electrostatic discharge, or abnormal electromagnetic environments;
• Failure resulting from failure to use, maintain, transport, or store the product in accordance with the product manual, operating procedures, or installation requirements;
• Damage caused by force majeure events such as fire, flood, earthquake, and lightning;
• The product serial number, factory label, and tamper-evident markings have been torn off, altered, missing, or rendered unidentifiable;
• Use beyond the product’s specified operating environment, such as in abnormal conditions involving excessive temperature, excessive humidity, strong corrosiveness, high levels of pollution, or high impact;
• Natural aging, wear and tear, and non-quality-related issues affecting product exterior components, consumable parts, and expendable materials;
• Issues arising from the use of non-OEM parts, non-compliant accessories, or unauthorized third-party devices connected to the system;
• The warranty period has expired, or the conditions for free warranty service as stipulated in the contract are not met.

To ensure a smooth device repair experience and efficiently resolve any malfunctions, our company has established a standardized repair service process. Before submitting a repair request, please carefully review the following process description and important notes. If you require assistance, please contact us through the official channels listed below.

I. Maintenance Service Process
Step 1: Preliminary Fault Diagnosis
If the equipment malfunctions, we recommend that you first refer to the “Troubleshooting” section of the product manual and perform a basic diagnostic check:
1. Check the power supply/battery: Ensure the battery is fully charged and properly installed, and try replacing it with a genuine OEM battery or power adapter.
2. Cleaning the equipment: Inspect the lens and camera body mount for dust and oil stains, and gently wipe them with the manufacturer’s recommended cleaning tools.
3. Restore default settings: If the device is malfunctioning, try restoring it to factory settings (be sure to back up important data first);
4. Verify the operating environment: Ensure that the equipment’s operating environment meets the product’s specified compatibility requirements (e.g., temperature, humidity, and absence of strong light interference).
If the issue remains unresolved after the initial troubleshooting, you may proceed to the next step and request official repair services.
Step 2: Official Repair Request
You can submit a repair request in one of the following two ways; we recommend prioritizing the online channel to improve review efficiency:
1. Online Repair Request (Recommended): Log in to our official website, go to the “Services & Support – Repair Application” section, and follow the prompts to complete the equipment information (unit serial number, model), purchase details (purchase date, channel, and photo of proof of purchase), fault description (textual explanation plus photos or videos of the faulty area), and your personal contact information. After submitting, please wait for review and feedback.
2. Telephone Repair Reporting: Call the official after-sales hotline, provide the customer service representative with details of the equipment malfunction, equipment information, and your personal information, and have the representative assist you in completing the repair registration.
Step 3: Repair Request Review and Acceptance
After-sales customer service will review your repair request within 1–2 business days, and the review result will be notified to you via the phone number or email address you provided.
1. Approval Granted (Warranty Conditions Met): Customer service will provide you with the official repair address, shipping instructions, and your unique repair order number (please be sure to keep this number for tracking the status of your claim).
2. Additional information required: If the submitted information is incomplete (e.g., missing proof of purchase or an unclear serial number), customer service will notify you of the materials that need to be provided; once the missing materials are submitted, the request will be reevaluated.
3. Warranty Exclusions: If the equipment failure falls under any of the circumstances listed in the “Warranty Exclusion/Invalidity Conditions” section above, Customer Service will clearly explain the reasons for the warranty denial and provide a paid repair proposal, including the scope of repairs, estimated costs, and estimated repair turnaround time. The repair process will only commence after your confirmation and agreement.
Step 4: Shipping the Device for Repair and Inspection
1. Within 3 business days of receiving the acceptance notice, you must properly package the equipment (we recommend using the original manufacturer’s packaging box and adding cushioning materials to prevent secondary damage during transit), and include a note inside the package indicating the repair order number and the equipment.
Please send the model number, serial number, and your personal contact information to the designated official repair address.
2. Upon receipt of the equipment, the Service Center will complete a professional diagnostic inspection within 3–5 business days to determine the root cause of the malfunction and develop a repair plan, and will promptly notify you of the inspection results.
Step 5: Maintenance Implementation and Acceptance
1. Warranty-covered repairs: No repair fees will be charged. The service center will use genuine manufacturer parts, and the typical repair turnaround time is 5–7 business days. For special parts that require procurement, the turnaround time may extend to 10–15 business days; customers will be notified in advance by customer service.
2. Paid Repair: You must first pay the repair fee before the service center can commence work; the payment method will be provided by customer service.
3. Upon completion of repair: The service center will conduct functional testing to ensure the fault has been resolved, and then ship the equipment back to you via courier (with shipping costs borne by our company; insurance fees can be negotiated based on your requirements).
Step 6: After-Sales Follow-Up and Warranty
Upon receipt of your repaired device, please contact our after-sales customer service promptly if you encounter any issues. The repaired device is covered by a 90-day warranty, which applies solely to the specific故障部位 and replaced parts involved in this repair.
II. Maintenance Precautions
1. Before sending your device in for repair, be sure to back up any important data stored on it. During the repair process, the device’s data may be erased, and our company shall not be liable for any data loss.
2. If you do not receive review feedback within 7 business days after submitting your repair request, or if you have questions about the progress during the repair process, please contact us using the information below.
3. Sending devices directly to the repair address without prior official review and acceptance may result in loss of the device or delays in repair; please refrain from doing so.
4. If the equipment failure falls under the non-warranty category and you do not agree to a paid repair option, the service center will return the equipment to you at your expense.
III. Official After-Sales Contact Information
1. After-sales service hotline: 010-63256377 / 010-63256399 (weekdays, 8:30 a.m. – 5:30 p.m., except on public holidays);
2. Official after-sales email: sale@settall.com (you can send repair requests, photos of malfunctions, etc.; we will respond within 1 business day);
3. Offline Service Center Address: Floor 8, Building 14, Zone 7, Beijing Fengtai Headquarters Base, Beijing, China